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Activity overview

Latest activity by Liam-Grist
  • Liam Grist created an article,

    How to contact support

    You may contact support in these ways: Submit a Support Request Ticket Must be logged in Email Support  Email address: Call Support (808) 466-7324 Chat with Support O...

  • Liam Grist created an article,

    Do you have an OTC desk? How can I make an OTC order?

    If you feel limited by our standard trade limit of 1 BTC per order, you may be interested in making trades through our OTC desk. We can accommodate trades through our OTC desk of much higher amount...

  • Liam Grist created an article,

    How do I buy bitcoin on your platform?

    Welcome to Cloud Nalu!  We want to help you to easily place bitcoin orders with us, quickly and securely. If you have any questions please contact us!  To place a Buy Order: Sign up for an account...

  • Liam Grist created an article,

    What info (KYC) do I need to provide in order for my account to be verified?

    In order to comply with US regulations and law, we need to collect and verify certain information about you. This verification process is called Know-Your-Customer (KYC). We cannot minimize the inf...

  • Liam Grist created an article,

    How and when can I withdraw bitcoin?

    You may withdraw bitcoin from your account, after a 10 day holding period. This holding period is in place to make sure all funds have settle correctly, with no issues. After the 10 day holding per...

  • Liam Grist created an article,

    When will my USD funds be available for use to purchase BTC?

    USD funds are available for use to place orders, after the funds are credited to your trust account in your name. They may be held in a "pending" state until the funds are available for us.  "Insta...

  • Liam Grist commented,

    Aloha Sharon, If you hold bitcoin on our platform, technically, our custodian partner Prime Trust controls the private keys to that bitcoin. We encourage our clients to withdraw their bitcoin to a ...

  • Liam Grist created an article,

    What is cold storage? How do you use it?

    Bitcoin is stored on a public network called a blockchain. Each address on the blockchain can hold the digital asset. You use a private key to unlock and transact with your bitcoin on the blockchai...