Business Support Manager

Job Description

• Provide support, information, and services to business clients
• Educate clients and keep them up-to-date on our offerings and services
• Provide technical support to business clients using our POS solution with BTCpayserver
• Manage payment channels of lighting node configurations
• Meet directly with business clients to provide support for bitcoin services such as multi-sig wallets, and btcpayserver POS solution

Requirements

• Knowledge of bitcoin, the lightning network, and passion for bitcoin education
• Ability to answer phone calls, chats, and emails during shift, from your remote desk
• Keep track of time spent with each business client, and physical location during work using a time-tracking app
• Keep in communication with other team members within our customer service channel on Slack
• Required to attend weekly stand-up meeting at 10am HST (remote video call)
• Available standard Hawaii hours 10am-6pm

Pay

• Payment will be salaried, paid as a W-2 employee. 
• Full-time