In order to comply with US regulations and law, we need to collect and verify certain information about you. This verification process is called Know-Your-Customer (KYC). We cannot minimize the information we collect any further.
Once submitted, the verification usually takes about 30s but may take up to 5 days or longer, if your info needs to be manually reviewed by a compliance officer.
For individual accounts, we will need you to provide:
- Your full, real name
- Your physical address (not a PO box)
- Your Date of Birth
- Your Social Security Number
- Your identification
For business and institutional accounts, we will additionally need:
- Institutional or organizational documents
- Information about the business or institutional officers.
- Information about the nature of business
The best way to ensure the verification process goes quickly, is to read and follow the guidelines within the verification process and to be sure to take clear photos of your identification and documents.
If you are having trouble with the verification process, please reach out to support.